Shipping and handling

Shipping and handling charges

Returns and exchanges

Satisfaction guarantee

 

Shipping and handling

Shipping and delivery is Monday through Friday, not including weekends and holidays. We ship to all US states, U.S. territories, P.O. boxes, and APO/FPO addresses and other countries.

 

US Shipping Rates

$0.00-$15.00                          $6.00                                    

$15.01-$30.00                        $7.00                                    

$30.01-$50.00                        $8.00                                    

$50.01-$75.00                        $9.00                                   

Over $100.00                         Free                                     

Standard shipping                                       3-5 business days

 

Standard shipping to

P.O. boxes, APO/FPO addresses,

Alaska, Hawaii, and US territories            11-18 business days

 

Standard shipping  

Orders placed by 3 PM PST (Pacific Standard Time) Monday through Friday are processed and shipped the same business day. Orders placed after 3 PM PST (Pacific Standard Time) will be shipped the next business day.

Your order should arrive within 3-5 business days after shipping.

Orders are shipped via USPS Priority Mail.

Orders shipping to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, and US territories will be shipped via Standard Shipping. Your order should arrive within 10-17 business days.

International shipping

Orders placed by Monday through Friday are processed and shipped the next business day. 

Orders are shipped via USPS.

Your order should arrive within 10-20 business days after shipping.

 

International Shipping Rates

$0.00-$15.00                          $36.00                                    

$15.01-$30.00                        $37.00                                    

$30.01-$50.00                        $38.00                                    

$50.01-$75.00                        $39.00                                    

Over $200.00                        $45.00                                    

 

International shipping information

 

---

  

Returns & Exchanges

If for any reason you are dissatisfied with your purchase, you can return or exchange it within 30 days of purchase.

Please follow these instructions:

 

Step 1

Please go to Returns and Exchanges to download a Return and Exchange form from our website. Please print out and complete this form to include with your return.

download return and exchange form here

Step 2

Cut out the Return Label and affix it to the outside of your package. If the label is not available, all returns should be addressed to:

GS US Inc.

P.O Box 8664,

Rancho Santa Fe, CA 92067

 

Step 3

For your protection and to ensure prompt delivery, we recommend that you send your return via USPS or insured Parcel Post.

We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.

Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 2-3 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.

If you have questions about returns or exchanges, please contact us by phone at 1.877-436-3611 or via e-mail at service@goldsakura.com.

 

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment.

It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us via e-mail service@goldsakura.com. Please provide the order number along with your email address and phone number for fastest service.

---